Frequently Asked Questions

We are a food search platform connecting foodies with the food they love. Customers can search and explore food or eateries using the platform and place orders as well. Zing has a feature rich platform for restaurants to take online orders as well as phone call orders.

Zing's fees can start at $0 for the restaurant and this model is popularly used for utilizing all the benefits in the value package. There is a flat fee as seen in the pricing page that can be given to the customer or split between customer and restaurant according to what the restaurant desires. The flat fee per order remains the same whether it is a $25 order or a $100 order. For catering orders there is an additional 5% fee.

The only other cost to the Restaurant is the credit card fee at a flat rate of 2.95% and 37 cents, which is among the lowest card not present rate.

Zing’s automated phone answering system allows the eatery to communicate repetitive requests like what is your store hour, without having to answer the phone. It also allows the customer to place an order by pressing a number whereby a text link will be sent to complete the order. If the customer still needs to talk to a restaurant or eatery staff then they press an option and the call gets connected to the eatery’s phone.

Zings AI powered phone system is included in Value Package at no additional cost. Check out our pricing and services here:https://zingmyorder.com/how-it-works/pricing.php

Zing will not change your existing phone system. That would incur additional costs and to avoid this we simply connect to your existing phone number when the customer presses on the option to talk to a restaurant representative.

Zing’s marketing team optimizes your eatery’s website and builds backlinks with SEO practices to help users discover your dishes. Zing also re-markets to customers who purchased or called your location by reminding them via email to order food. Ordering again is just a few clicks away. Loyalty points and promotions keep your restaurant in the customer’s mind.

Zing will ensure that the listings are optimized and set up correctly. Zing will go through the best practices to ensure the eatery is well received by online customers and search engines.

A typical restaurant usually receives 3-5 orders a day. However this really depends on the kind of restaurant, surrounding area and various other factors. It takes around 2-4 months to build up the eatery profile to be able to see consistent orders.

Zing does not do delivery. Zing's feature rich platform helps the restaurant set up their own delivery through our system at no additional cost. Eateries are able to set up: their delivery area radius, minimum order amount for delivery and delivery fees. Eateries have full control over the delivery system at no additional cost.

A typical customers starts seeing orders within the first few days or weeks. However consistent orders usually takes around 2-4 months. Our goal is to build up a large number of customers who would frequent your location by reminding them of how they liked your food through email and social media marketing.

Our team will either receive a photo of your menu from your location or get it from your website or other sources that you would like for us to get it from.

A typical restaurant can save around $1000 to $2000/month compared to other online ordering platforms. They also see $300-$500/month saved for using the Zing phone system rather than it being answered by your staff.

There is no contract. When we give you the tablet you simply sign a listing agreement that says the eatery will fulfill the order for the customers we bring. If the eatery decides that they do not want to fulfill orders then simply let our support team know by email and you will be scheduled to have it removed from your site.

You can have a different minimum order for pick up and delivery.

Yes. All customers that we bring have already paid via their credit card.

If you put your account number and routing information you will get paid weekly. If you don't then Zing account team will send out a check every month.